FAQ
Available shipping destinations and rates are shown at checkout. See our Shipping Policy.
Free shipping on 2 items.
Please contact our support team (EligahDenger28898@hotmail.com) as soon as possible. Once an order has been processed, we cannot change the address, and most carriers cannot reroute packages.
Please contact our support team (EligahDenger28898@hotmail.com) as soon as possible. Once an order has been processed, we cannot update it.
Please contact EligahDenger28898@hotmail.com as soon as possible. Once an order is processed, we may be unable to change or cancel it.
Orders generally arrive within 5 to 8 business days. A tracking number is emailed approximately 3 business days after processing; tracking usually becomes searchable within 24 hours.
Please contact EligahDenger28898@hotmail.com with your order number and tracking details.
Please contact EligahDenger28898@hotmail.com with your order number so we can review the tracking details.
Contact EligahDenger28898@hotmail.com with a photo of what you received. For a damaged or defective product, please also include the LOT/batch code.
We offer a 30-day return window from receipt for unused items with tags and original packaging. Please contact EligahDenger28898@hotmail.com for prior authorization and keep your proof of purchase. See our Return and Refund Policy.
Please email EligahDenger28898@hotmail.com before sending a return. After approval, we will provide the return address and shipping instructions. Returns sent without authorization are not accepted.
We will notify you after receiving and inspecting your return. Approved refunds are sent to the original payment method within 10 business days. If you have not received the refund after 7 business days from our confirmation, contact EligahDenger28898@hotmail.com.
Please contact EligahDenger28898@hotmail.com for authorization. We cover return or exchange shipping for a damaged, incorrect or non-working item; customers cover shipping for personal reasons. See our Return and Refund Policy.
Please contact the retailer you purchased from. They hold your order and customer information, so we are unable to help with retail orders.
Yes. We do not use animal-derived ingredients, and we do not test on animals. Our beeswax is synthetic. Ingredient lists are available on request.
Our products are formulated without parabens, phthalates, mineral oils, formaldehydes, coal tar, sulfates, butylated hydroxyanisole, and more.
Lassi Lips Staining Lip Oil and Badi Lash Mascara are fragrance free.
We obtain the certificate from the ingredient supplier attesting to their use of ethical labor. We select suppliers who either own their own mines and control the labor or companies who have audit programs in place to assure source compliance.